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- Welcome to the Samsung Galaxy S7 edge user guide, a virtual user guide from Sprint where you can search or browse to find the answers you need.
- The following topics describe the basics of using this guide and your new phone. About the User Guide Thank you for purchasing your new Samsung Galaxy S 6 edge. The following topics explain how best to use this guide to get the most out of your phone. Page 12: Access Instructions On Phone.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common phone issues.
User's Manual For Samsung Galaxy Edge 7 By Sprint Plus
Check Here First
Problem: Phone freezes/operation is unstable.
Solution: Turn the phone on again. If you are unable to turn the phone off, remove and replace the Battery, and then turn the phone on again. Data that was being edited is erased after your phone is powered on again.
Problem: Operation is unstable after a new application was installed.
Solution: The newly installed application may be the cause. Uninstall the application in Safe mode. See Uninstall an App. To turn the phone on in Safe mode:
- Press and hold the Power/Lock key > touch and hold Power off, read the disclaimer for safe mode, and then tap OK.
- After turning the phone on in Safe mode, 'Safe Mode' appears at lower left.
- After restarting in Safe mode, your phone can be powered on as usual.
- Before turning the phone on in Safe mode, it is recommended that you back up important data.
- By powering the phone on in Safe mode, added widgets may be deleted.
Samsung Galaxy 8 Instruction Manual
Problem: Cannot use phone, mail, or Internet.
Solution 1: Check whether you are where signal is weak or out of service area.
Solution 2: Power the phone on again.
Solution 3: Is the phone in Airplane mode? To check that Airplane mode is canceled:
- From home, tap Apps > Settings > Connections > Airplane mode.
Solution 4: Is data communication disabled? To check that data communication is enabled:
- From home, tap Apps > Settings > Connections > Data usage > Mobile data.
Solution 5: Is a disabled access point set? To reset to initial settings:
- From home, tap Apps > Settings > Connections > Mobile networks > Access Point Names > More options > Reset to default.
Problem: Battery level goes down quickly.
Solution: Are you where signal is weak or have been out of service area for a long period? Calling where signal is weak or being out of service area uses a lot of Battery.
Problem: Cannot install applications.
Solution: Applications cannot be installed with only a little free space on the phone or SD card. To check free space, see Storage Settings. Applications not supported by your phone cannot be installed.
Problem: Cannot unlock screen.
Solution: Power the phone on again. If you are unable to turn the phone off, remove and replace the Battery, and then power the phone on again. Data that was being edited is erased after the phone is powered on again.
This is the official Samsung Galaxy S7 edge User Guide in English provided from the manufacturer. If you are looking for detailed technical specifications, please see our Specs page.
Description
The Samsung Galaxy S7 Edge is the larger phone in the S7 family: it has a 5.5' Quad HD Super AMOLED display, runs on Qualcomm's latest Snapdragon 820 chip and sports a 12-megapixel camera with large pixels and the widest lens on a phone (f/1.7) for great low light performance. All of that comes together via the new TouchWiz on top of Android 6 Marshmallow. The S7 Edge features 32GB of internal storage with support for microSD cards. It also has a massive 3600mAh battery and sports IP68 water resistance.